Suenta Payment Policy

1. Accepted Payment Methods
At Suenta, we offer various secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit and debit cards: Visa, MasterCard, American Express

• Google Pay
  

• Apple Pay
  
  

• Bank transfers (for bulk orders – contact us for more information)

2. Payment Processing
Payment must be made at the time of purchase.
Orders are only processed and shipped once full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

3. Prices and Currency
Prices may change without prior notice.
Applicable taxes and shipping costs are calculated at checkout.

Below is an overview of the currencies in which payments are processed on our website depending on the country:

4. Secure Payment Processing
Suenta uses SSL encryption and reliable payment gateways to ensure the security of your transactions.
We do not store credit card or payment information.

5. Refunds and Chargebacks
Refunds are processed according to our return and refund policy.
Unauthorized chargebacks will be contested. If you have any issues, please contact us first at info@suenta.com

6. Fraud Prevention
Suenta reserves the right to cancel or suspend any order suspected of fraud or unauthorized activity.
For high-value transactions, additional identity verification may be required.

7. Contact

Business information

CUSTOMER SERVICE
Do you have questions about your order?
E-mail: info@suenta.com
Phone: +41 22 364 88 77
Opening hours: Mon - Fri: 09:00 - 17:30 (GMT+1)
Response time: Within 24 hours

COMPANY INFORMATION
Shop Name: Suenta
Operated by: Ascendius Group
UK Company Number: OC454974

CORRESPONDENCE ADDRESS (NO WAREHOUSE)
Route de Saint-Cergue 24 bis Nyon, VD 1260, Switzerland
(Please do not send returns to this address)